Conflicts bear an immense emotional and financial cost

According to the conflict cost analysis by KPMG, consequences of workplace conflicts can cost companies with less than 1,000 employees up to 500.000,- Euro.

What if we could minimise stress, time, costs and resources associated with unresolved conflict?

Mediation is a voluntary, confidential process, in which an omni-partial mediator facilitates mutual listening, understanding of underlying issues, developing options and reaching a mutually acceptable solution.

1 - 3

Average number of sessions for workplace conflicts


Success rate

Benefits of Mediation

Can be started within a few days.
Cheaper than legal proceedings. Mediation lowers the cost of conflict.
Sustainable solutions
Participants determine the outcome. Agreements meet the needs of all participants and aim to provide lasting solutions.
Sustainable relationships
Relationships (private, business) are maintained and remain viable.


How to determine if mediation is appropriate?
Mediation is a fit for most workplace, organisational and interpersonal conflicts, and whenever the concerned persons are willing to actively engage in the process.
The mediator will get in touch with all participants prior to the mediation to understand the nature of the issue and will determine with all persons together the next steps.
What are typical steps in a mediation process?
Mediation provides an opportunity for participants to share their different perspectives, to identify systematically the underlying issues and concerns, to explore options, and to reach a mutually satisfactory agreement.
What is the role of a mediator?
A mediator is neither a judge nor an arbitrator. On the contrary, a mediator is onmi-partial and does not evaluate a dispute. The role of the mediator is to facilitate communication, to create an atmosphere of constructive discussion and trust which allows issues to surface in a safe space, so that the participants can find new solutions.
What is the role of the "parties"?
In mediation, there are no "adverse parties", rather than "participants". This is a crucial difference. You and the other person(s) facing the disagreement will not only be able to actively participate and to contribute to finding solutions, but this is actually a necessity (as the mediator will not "decide" for you, see above).
Hence, if you expect the mediator to judge according to "truth" or "rights", then mediation is clearly not for you.
How is an agreement reached?
The mediator helps the participants to develop their own creative proposals that resolve the conflict in a way that satisfies all sides. There is no requirement for a formal mediation agreement if the issue is already solved and the participants do not wish for it.
If needed and deemed necessary, the mediator assists in recording this agreement in writing.
What is the average fee for Mediation?
The fees vary depending on the nature and the complexity of the conflict. Please contact me for further details.

Yes, I want to find a better way to deal with conflicts!

Get in touch to find out more how mediation could help solve your situation.